Mobile network EE suffered major downtime on Tuesday morning, with customers across the UK venting their frustration online about the lack of internet connectivity.

Calls and texts were not affected, but the lack of internet meant no WhatsApp, no Facebook, no instagram, no Twitter, no YouTube and no Google Maps for those affected.

The BT-owned network acknowledged the issue, saying on its network status page: “Some customers are experiencing problems when trying to use data services this morning.

“We are aware of this, and are working to resolve this as soon as possible. We apologise for any inconvenience caused.”

The UK’s biggest mobile network said they had fixed the issue shortly after 10:00 GMT, around two and a half hours after the first reports of the issue started to flood into DownDetector.

On Twitter, EE said: “We have now fixed the technical issue that affected mobile internet services for some of our customers this morning. All services are now being restored for our customers and should be back to normal soon.

“If customers are still unable to connect, they can try turning their phone on and off again, or toggling flight mode on and off, and that should help restore data services.”


Comments are closed.